ball99 Terms and Conditions

1 Introduction and General Terms

ball99 is an online betting and casino platform in Bangladesh. By using this website and all its associated services, you ("user" or "member") are considered to have read, understood, and accepted all the terms and conditions described below.

We reserve the right to change or update these terms at any time. Continuing to access the platform after any changes means you have accepted the revised terms. We therefore recommend reviewing this page regularly.

2 Account Registration and Eligibility

2.1 Registration Eligibility

To open an account on ball99, the following conditions must be met:

• You must be at least 21 years of age.
• You are using this platform entirely of your own free will and choice.
• No account of yours has previously been closed or banned.
• All information provided at the time of registration is true, accurate, and complete.

2.2 One Account Policy

Each person may hold only one account on ball99. Creating multiple accounts is strictly prohibited. If this rule is violated, all accounts and associated balances may be confiscated.

2.3 Account Security

It is your responsibility to keep your account username and password completely confidential. You must not allow anyone else to use your account. If your account security is at risk, you must notify our support team immediately.

3 Financial Transactions — Deposits and Withdrawals

3.1 Deposit Terms

The minimum deposit amount on ball99 is ৳100. We support the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

The minimum deposit amount is the same across all payment methods — ৳100.

3.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawal requests generally take between 30 minutes and 3 hours to process. Account verification must be completed before a withdrawal can be made.

3.3 Transaction Terms

All transactions are conducted in Bangladeshi Taka (BDT / ৳). ball99 reserves the right to investigate any suspicious or unusual transaction and to place it on hold if necessary. We comply with applicable laws to prevent money laundering.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

A 100% bonus is available on the first deposit at ball99, up to a maximum of ৳15,000. For example:

• Deposit ৳1,000 → Bonus ৳1,000 → Total balance ৳2,000
• Deposit ৳32,000 → Bonus up to ৳15,000 → Total balance ৳47,000

4.2 Wagering Requirement

A 10x (ten times) wagering requirement must be met before a bonus can be withdrawn. This means the bonus can only be withdrawn after placing bets totalling ten times the bonus amount.

4.3 Other Promotions

Separate terms and conditions may apply to specific promotional offers, which will be stated on the relevant offer page. ball99 reserves the right to change, suspend, or cancel any bonus or promotion at any time.

To participate in any promotion, you must read and accept the specific terms of the relevant offer. If bonus abuse or fraud is found, the account may be closed.

5 VIP Program and Loyalty Rewards

ball99's VIP program has five tiers. A weekly cashback benefit is provided at each tier:

• Bronze: Up to 0.2% weekly cashback
• Silver: Up to 0.4% weekly cashback
• Gold: Up to 0.6% weekly cashback
• Platinum: Up to 0.8% weekly cashback
• Diamond: Up to 1.0% weekly cashback

Eligibility for VIP tier advancement is determined by ball99 and is assessed based on a member's activity. ball99 reserves the right to change the terms of the VIP program at any time.

6 Prohibited Activities

The following activities are strictly prohibited on the ball99 platform:

• Creating or operating multiple accounts.
• Creating an account using someone else's identity.
• Abusing bonuses or promotions.
• Using any kind of fraudulent strategy or software.
• Colluding with other members.
• Engaging in money laundering or illegal financial activity.
• Attempting to access the ball99 system without authorization or attempting to hack it.

If evidence of such activity is found, the relevant account will be closed immediately and all balances may be confiscated. The relevant authorities may also be notified if necessary.

7 Gaming Rules

7.1 General Gaming Terms

All games on the ball99 platform are conducted fairly and transparently. Each game has its own rules, which can be found on the relevant game page. If a technical error affects the outcome of a game, ball99 reserves the right to declare that round void.

7.2 Betting Limits

Minimum and maximum bet limits are set for each game and betting market. These limits are displayed during gameplay. ball99 reserves the right to change these limits.

7.3 Technical Issues

ball99 is not liable if a game is interrupted due to loss of internet connection or any other reason. However, for any technical issue originating from our system, we will arrange appropriate remedies.

8 Privacy and Data Protection

ball99 is committed to protecting your personal information. We keep all data secure using SSL encryption technology. Details on how your information is collected, used, and stored can be found on our Privacy Policy page.

You may be asked to provide identification or other documents for the purpose of account verification. Information provided must always be truthful. Providing false information may result in your account being closed.

9 Responsible Gaming

ball99 firmly believes in responsible gaming. Gambling is a form of entertainment — it should not be used as a source of income. We encourage our members to maintain healthy gaming habits.

• Do not bet with money you have set aside for savings.
• Avoid placing more bets to try to recover losses.
• Set specific time and budget limits and stick to them.
• If you feel there is a problem, contact our support team.

To learn more about responsible gaming, visit our Responsible Gaming page. ball99 offers self-exclusion and limit-setting options for any member.

10 Account Closure and Suspension

10.1 Closure by User

You may close your account at any time. Any existing balance must be withdrawn before closing. A request to close an account can be made through the support team.

10.2 Suspension by ball99

ball99 reserves the right to temporarily or permanently close any account in the following circumstances:

• Violation of any part of these terms and conditions.
• Evidence of fraud or dishonest activity.
• Failure of age verification.
• Providing false information.
• Extended inactivity on the account (more than 12 months).

11 Limitation of Liability

The ball99 platform is provided on an "as is" basis. ball99 accepts no liability in the following cases:

• Issues arising from third-party services (payment gateways, internet services).
• Service disruptions caused by unexpected technical errors or system upgrades.
• Financial losses arising from betting or gaming decisions made by the user.
• Unauthorized access to an account by a third party (where the user has not taken reasonable precautions).

However, if a loss occurs due to a fault in our own system, we will endeavour to provide appropriate compensation or remedy to the relevant user.

12 Dispute Resolution

If you have a dispute or complaint, please contact our support team first. Our support team provides service in Bengali 24/7 and works to resolve any issue quickly.

If a resolution cannot be reached through the support team, there is an option to appeal to our higher authority. ball99 always commits to neutral and fair dispute resolution.

13 Intellectual Property

All content on the ball99 website — logos, designs, text, graphics, software, and other elements — is the property of or is licensed to ball99. Reproducing, distributing, or using any content for commercial purposes without permission is prohibited.

14 Changes and Amendments

ball99 reserves the right to change or update these terms and conditions at any time. Members will be notified of significant changes via email or through the platform.

The latest terms will always be published on this page. Continuing to use the platform after any changes means the new terms have been accepted.

15 Contact and Support

For any questions or comments about these terms and conditions, please contact us:

• Email: [email protected]
• 24/7 Live Chat — direct support in Bengali

Our support team is ready to serve you seven days a week, twenty-four hours a day. We recommend using our live chat for a quick resolution.