ball99's Privacy Policy
ball99 places the highest priority on the security of your personal information. This policy describes in detail how we collect, use, and protect your data.
Introduction and Scope
ball99 ("we", "our", or "platform") is an online betting and casino service provider in Bangladesh. This privacy policy ("policy") applies to ball99's website, mobile application, and all related services.
The purpose of this policy is to clearly inform you about what personal information we collect, why we collect it, how it is used, and what steps we take to protect your data. By using ball99, you consent to the terms of this privacy policy.
Please read this policy carefully before using our services. If you do not agree with any part of this policy, please refrain from using our platform. This policy may be updated from time to time, so we recommend reviewing it regularly.
Information We Collect
ball99 may collect the following types of information to provide its services:
2.1 Identity Information
- Full name and date of birth
- National ID number or passport number (for identity verification)
- Email address and password
- Username chosen by the user
2.2 Contact and Location Information
- Home address and district
- Device IP address and general geographic location
2.3 Financial Information
- bKash, Nagad, Rocket, or Upay account number (for transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
2.4 Activity and Usage Information
- Gaming history and betting activity
- Login time, device type, and operating system
- Website browsing patterns and preferences
- Records of communication with customer support
How We Collect Information
ball99 collects information through various methods:
3.1 Information Provided Directly
You provide information directly to us when you register an account, complete the identity verification process, make a deposit or withdrawal, or contact our customer support team via live chat.
3.2 Automatically Collected Information
Our servers automatically record information about your device, IP address, browser type, and which pages you visit. This information is used to improve security and service quality.
3.3 Through Payment Processors
When transactions are completed through payment gateways such as bKash, Nagad, Rocket, and Upay, the relevant financial information is collected and verified. For card payments, the security protocols of Visa or Mastercard networks are followed.
How We Use Your Information
ball99 uses the information collected for the following purposes:
4.1 Account Management and Identity Verification
Information is used to create and manage your account, complete the identity verification (KYC) process, and prevent unauthorized access.
4.2 Processing Financial Transactions
Financial information is essential to securely process transactions for deposits of at least ৳100 and withdrawals of at least ৳800. This information is also used to prevent fraud and comply with anti-money laundering regulations.
4.3 Service Improvement and Personalization
Information is used to make services more relevant based on your gaming preferences and history, to provide benefits under the VIP program, and to calculate weekly cashback.
4.4 Providing Customer Support
Your account and transaction information is used to resolve your issues quickly through 24/7 live chat support.
4.5 Fulfilling Legal Obligations
Information is retained to comply with applicable laws and regulations, to respond to requests from regulatory authorities, and for use as evidence in legal disputes.
4.6 Ensuring Responsible Gaming
This information is used to monitor your gaming behavior, identify signs of problematic gambling, and provide assistance in a timely manner. For more details, visit our Responsible Gaming page.
Data Storage and Security
5.1 Security Measures
ball99 has adopted industry-standard technical and organizational measures to protect your information:
- All data transfers are secured using SSL/TLS encryption technology
- Server data is stored in encrypted form
- Only authorized personnel can access the necessary information
- Regular security audits are conducted
- Two-Factor Authentication is supported
5.2 Data Retention Period
Information is retained while your account is active and for as long as necessary after closure to fulfill legal obligations. Financial transaction records are generally kept for a specified period after account closure in accordance with applicable regulations.
5.3 Response to Data Breaches
If a security breach occurs, ball99 will notify affected users as quickly as possible and take the necessary steps to bring the situation under control.
Sharing Information with Third Parties
ball99 does not sell or rent your personal information. However, information may be shared in a limited way in the following circumstances:
6.1 Service Provider Partners
Only the necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology services. These partners are contractually bound to comply with our privacy standards.
6.2 Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive limited technical information to ensure gaming services. They do not have access to your financial information.
6.3 Legal Obligations
We may be required to provide information due to a court order, government directive, or legal process. In such circumstances, we will provide only the information legally required.
6.4 Fraud Prevention
Relevant information may be shared with the relevant authorities to comply with anti-money laundering (AML) and fraud prevention regulations.
Cookies and Tracking Technologies
7.1 What Are Cookies?
Cookies are small data files stored on your device. When you visit the ball99 website, our server sends cookies to your browser. These cookies help recognize you on your next visit.
7.2 Types of Cookies We Use
- Essential Cookies: Required to maintain login sessions and for the core functionality of the site
- Functional Cookies: Used to remember your preferences and settings
- Analytics Cookies: Used to understand website usage patterns and to improve service quality
7.3 Managing Cookies
You can change your browser settings to decline cookies or delete cookies that have already been stored. However, disabling cookies may limit some features of the site.
Your Rights
As a ball99 user, you have the following rights regarding your own information:
8.1 Right to Access Your Information
You may request at any time to know what information we hold about you.
8.2 Right to Correct Your Information
You have the right to request correction of any information in your profile that is inaccurate or incomplete.
8.3 Right to Delete Your Information
In certain circumstances, you may request deletion of your information. However, some information may need to be retained due to legal obligations.
8.4 Right to Object to Processing
You may contact us to stop receiving marketing messages or to object to the use of your information for specific purposes.
8.5 How to Exercise Your Rights
To exercise any of the above rights, please contact us through our 24/7 live chat service or by email. We will respond to your request as quickly as possible.
Protection of Minors
ball99 strictly commits that our services are for persons aged 21 and over only. We do not knowingly collect information from minors.
We verify age at the time of account registration, and in cases of suspicion, additional proof is required. If evidence is found that a user is under 21, their account will be closed immediately and the collected information will be deleted.
If you suspect that a minor is using our platform, please notify our customer support team immediately.
Policy Changes
ball99 reserves the right to change this privacy policy from time to time. This policy may be updated due to service improvements, legal changes, or business requirements.
For significant changes, we will display a notice on the platform or notify you at your registered email address. Continued use of ball99 after a policy change will be taken to mean that you have agreed to the updated policy.
The "Last Updated" date shown at the top of the page always indicates the date of the most recent change. Please review this page regularly.
Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Live Chat: Available 24/7 — through the ball99 website
Email: [email protected]
Our customer service team will process your request in Bengali with the highest speed.
To learn about our other policies and terms, see: